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1. All clients including Independant
Tourists, Tour Operators and Travel Agents (here under
referred to as Tour participant) can make reservations
to Sinhcafe Travel by e-mail or by fax . Reservation
must be made a minimum of 20 days prior to departure
of package tours, and a minimum of 10 days prior to
departure of other travel services.
2. Sinhcafe Travel will confirm the
tour booking in writing by e-mail or by fax, stating
the specifications which are to be fulfilled relevant
requirements of the tour participant, meanwhile, any
failure in the fulfillment of the requirements. Tour
participant must be required to reconfirm his/her reservation
on the final arrangement which is considered a contract
between two parties.
3. All travel information will be provided free of charge.
1. Tour price includes transfer and transportation fee
by air-conditioned coaches (04-45 seats), hotel accommodation
(from standard to deluxe room). meals (with one of Vietnamese,
Chinese, European, Japanese menus), entrance fee, local
guides (and other special expenses required by tour
participant previously stated in writing between vietnamheritages.com
and tour participant.
2. Tour price excludes entry-visa into
Viet Nam, international and domestic airport taxes,
international flights, travel insurance, tips, optional
visits, other meals, (these extra expenses will be payable
by tour participant before leaving the hotel or restaurant),
personal expenses such as drinks, laundry, long-distance
call, porterage, excess luggage, luggage insurance,
entrance fee for camera, etc.
3. All tour prices for land arrangements
are in US dollars and guaranteed by the validity of
the contract between Sunshine Travel and Tour participant.
Tour participant will be noticed one month prior to
unforeseen changes of prices.
1. Payment to Sinhcafe Travel can be
made in cash or cable transfer to the following bank
account of Sinhcafe Travel:
Beneficiary: Sinhcafe
Account number : 0011000575367
Bank name: Bank for Foreign Trade of Viet Nam (Vietcombank)
Address: 198 Tran Quang Khai- Hanoi- Vietnam
2. Payment by Traveler cheque or Credit
card: 3 % will be charged for Bank service when you
pay by Traveler cheque and 3% will be charged when you
pay by Credit card.
1. Notification of cancellation made
by tour participant in writing: e-mail or fax, and must
be received by Sinhcafe Travel. Any cancellation made
by telephone is not accepted.
2. For package tours: For cancellation
received within 10 days of departure, the following
per on cancellation fees apply:
| - 09-10 days prior to departure: 20% of
total tour price. |
| - 05-08 days prior to departure: 50% of
total tour price. |
| - 01-04 days prior to departure: 75% of
total tour price. |
| - On departure day or later: 100% of total
tour price. |
3. For other travel services:
For cancellations received within 15 days of departure,
the following per person cancellation fees apply:
| - 08-15 days prior to departure:
20% of total tour price. |
| - 02-07 days prior to departure:
50% of total tour price. |
| - 01 days prior to departure:
75% of total tour price. |
| - On departure day or later: 100% of total
tour price. |
4. No refund will be made to
tour participants who deviate from the itinerary.
5. Cancellation charges are also
applied to additional reservation of accommodations
prior to and after the tour.
6. If the flight cancellation
is requested by your participant after ticket
is issued, revision fee or airline cancellation
charge will be applicable. If an air inclusive
tour is cancelled after receipt of air ticket,
a refund will be processed after return of air
tickets to Sinhcafe Travel. Sinhcafe Travel can
not assume responsibility for any fees relating
to the issue or cancellation of air tickets.
7. If a tour program is cancelled
or charged because of force majeure (fire, accidents,
catastrophe, war, etc) Sinhcafe Travel shall have
no liability for refund on damages incurred. However,
Sunshine Travel will use its best efforts to help
tour participant decrease their damage.
1. Sinhcafe Travel is responsible
to tour participants in making arrangements for
the tour services offered in this brochure, including
means of transport, accommodation, restaurants,
tour guides, sightseeing and other commitments
(if any).
2. If the services included in
the tour can not be supplied or there are changes
in an itinerary because of a case of force majeure
beyond the control of Sinhcafe Travel , the expense
will be payable by tour participant. In other
cases, Sunshine Travel will refund the expense
to them.
3. Sinhcafe Travel reserves the
right to make changes to the itinerary or to cancel
a tour at any time whenever Sinhcafe Travel deems
it necessary for the comfort, convenience or safety
of the tour participants.
4. The tour participant agrees
that neither Sinhcafe Travel or not its affiliates
shall be liable for any damage, loss (including
personal injury, death and property loss) or expense
occasioned by any act or omission of any supplier
providing tour services or of any other person.
5. The means of transport, hotels
and restaurants used by Sinhcafe Travel during
the tour program comply with the rules and regulations
stipulated by the authorities concerned. Sinhcafe
Travel shall be exempt from any liability and
penalty should any controversy regarding services
arise.
6. Tour participant should strictly
abide by the laws and regulations promulgated
by the Government of the Socialist Republic of
Viet Nam, including immigration and customs laws
and regulations. Sinhcafe Travel will not be responsible
for any liability and penalty due to any violation
of regulations of the Socialist Republic of Viet
Nam.
7. Sinhcafe Travel reserves the
right to amend the tour arrangement and adjust
the tour cost should there be any fluctuation
in hotel cost or in transportation cost during
holidays such as Christmas, New Year's Day, Lunar
New Year's Day, The Liberation of South Viet Nam's
Day (30th April), International Labour Day (1st
May), National Day (2nd September).
8. No person, other than an authorized
representative of Sinhcafe Travel by a document
in writing, is authorized to vary, add or waive
any term or condition in this brochure.
1. An administration fee of US$
30 per transaction will be charged for any alteration
or revision made to a reservation on the final
arrangement.
2. A change of tour date or tour itinerary within 10 days of departure will be treated as a cancellation and new booking, regular cancellation fees apply.
1. Any disability requiring special
attention should be noticed to Sinhcafe Travel
at the time the reservation is made. Sinhcafe
Travel will make reasonable attempts to accommodate
the special needs of disabled tour participants,
but it is not responsible for any denial of services
by carriers, hotel, restaurants and other independent
suppliers.
2. Motorcoach companies and other
carrier employees and representatives may not
physically lift participants or assist them on
or off transportation vehicles. Tour participants
requiring such assistance must be accompanied
by a qualified companion or a person hired by
Sunshine Travel at the tour participant's request.
1. Tour participants who are
less than 12 years old on the tour departure date
must be accompanied by adult.
2. Children aged 12 or over will be classed as
adult.
3. Children under 12 years old are subject to
receive a 10% discount on the land tour price.
4. There is no charge for children under 02 years
old if their parents take care of them. However,
no seat, bed and baby food are provided.
Smoking is not allowed on Sinhcafe Travel coaches.
1. For entry formalities, traveler's passports
must be valid for at least 06 months after the
date of arrival into Viet Nam. Visas can be obtained
via Sinhcafe Travel .
2. The travelers are required
to provide Sinh cafe Travel by fax or e-mail with
the correct personal details including full name,
sex, date of birth, nationality, occupation, passport
number, date of arrival, date of departure and
special demands.
3. Within 03-06 days, travelers
will receive a reply by fax or e-mail from Sinh Cafe
Travel and will pay Sunshine Travel for visa application
with the acceptance from the Immigration Departure.
4. Travelers can be issued entry
- visas into Viet Nam at the Vietnamese Embassy/Consulate
in their respective countries or at the border
gate into Viet Nam (Noi Bai Airport, Da Nang Airport
or Tan Son Nhat Airport). Landing visa fee of
25 US$ is paid directly to the Immigration Department.
5. The other specific details
stated in "Travel Information" or Sinh Cafe Travel
will be notified to tour participant on request
by e-mail or by fax.
1. Hotel accommodation is based on twin-sharing
rooms. Reductions for triple occupancy are based
on accommodations in room with two single beds.
A third bed, generally a rollaway bed, may be
requested locally if required.
2. The hotels listed in this
brochure will be used on most tours. If a change
becomes necessary for any reason, hotel substituted
will be equivalent to those categories.
3. The requirements of single
room will be met by hotels, subject to hotel's
availability and tour participant must pay for
single room.
1. For tour participant following a vegetarian
diet or being on a diet which follows his belief,
it is required that the tour participant inform
Sinhcafe Travel when reservation is made. Tour
participant will be charged extra for request
of change of dishes or prices of meals after the
confirmation of tour program with Sinh Cafe Travel
has been received.
2. All details of special requirements
of welcome party or of farewell party, required
drinks at meals or in transportation must be forwarded
to Sinhcafe Travel for arrangement, and extra
cost must be paid by tour participant.
1. The losses or the expenses arising from the
delayed departure time of transport because of
the bad weather or the lateness of any participant
in the group will be paid by tour participant.
Sinh Cafe Travel will only help to decrease the
losses of the tour participant. Sinh Cafe Travel
will not be responsible for any refund or liability
for damages caused by the delay.
2. The own demands of the tour
participant for the high-class transport means
such as helicopter, hydrofoil, train with air-conditioner,
flight, tax, traditional sailing boat, etc. or
the urgent and unforeseen early departure should
be announced to Sinh Cafe Travel in advance. The
additional expenditures will be paid by the tour
participant.
Free airlines' luggage allowance is two bags per
person with dimensions not to be exceed 17'' x
14'' x 8''. No responsibility of Sinhcafe Travel
is accepted for loss or damage to luggage or to
any of the tour participant's belongings. Luggage
insurance is recommended. Tour participants are
responsible for preservation of their luggage.
If the luggage is lost., Sinhcafe Travel will
help in contacting and informing Lost and Found
Office.
1. If, after returning from the tour, participants
wish to inquire regarding any tour services provided,
please ensure that all correspondence related
to those services is received by Sinhcafe Travel
within 15 days after the tour completion date.
This will enable Sinhcafe Travel to make a timely
investigation.
2. For getting quickly feedback
information, please complete the service quality
form issued by Sinhcafe Travel, and return it
to our tour guide before the tour completion date.
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